SHIPPING & RETURNS

Updated Christmas Information

Last delivery dates for Christmas:

Santa can't guarantee everyone will get what's on their list this Christmas, but we can guarantee if you order before these dates your goodies will arrive in good time.


Standard Shipping: 17th December 2021
Express Shipping: 20th December 2021



Christmas extended returns:

For all orders placed from 19th November to 31st December 2021, we will extend our returns policy so that you have 60 days to obtain an exchange or refund.

All other parts of the standard returns policy remain unchanged.

Shipping Guidelines

We offer EU and worldwide delivery through a variety of trusted partners including DPD, DHL & Fedex

We now ship from our EU warehouse in Poland. EU customers will not incur import taxes (thanks for your patience during Brexit!)

Our aim is to get your order processed and despatched within one business day.

UK customers - please visit https://uk.dockandbay.com

USA customers - please visit https://us.dockandbay.com

EU DELIVERY DETAILS

Standard Delivery: 2 - 8 working days (DPD)

Expedited delivery: 2 - 4 working days (Fedex)

Free shipping offers available!

Please see below for European shipping zones and worldwide shipping details.

Tax & Import Duties - Dock & Bay will cover all import charges in the price of international shipping. If the carrier charges you, please contact us and provide any evidence of payment and we will support you.

Expedited Rates will be based on the weight of your order with the best available shipping rates with Fedex. Please note that international shipping costs have increased significantly during Covid.

Country Carrier Rates Free Standard Shipping
Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia DPD
Fedex		 Standard 5 €
Express from 14 € 		Spend over 40 €
France, Ireland, Portugal, Spain, Sweden, Switzerland DPD
Fedex		 Standard 9 €
Express from 14 €		 Spend over 40 €
Bulgaria, Gibraltar, Liechtenstein, Monaco, Turkey, Russia
 DPD
Fedex		 Standard 12 €
Express from 14 €		 Spend over 50 €
Albania, Bosnia, Cyprus, Iceland, Macedonia, Malta, Moldova, Montenegro, Serbia, UK (United Kingdom) Fedex
 Expedited from 20 €
 not available
USA Fedex
 Expedited from 25 € not available
Australia, Japan, UAE, Saudi Arabia

 Fedex
 Expedited from 30 € not available
Rest of the World Fedex Expedited from 30 € not available

Worldwide shipping

For the rest of world (excluding Europe):

Expedited delivery (Fedex): 5 - 10 working days: from 30€

Tax & Import Duties - Dock & Bay will cover all import charges in the price of international shipping. If the carrier charges you, please contact us and provide any evidence of payment and we will support you.

Expedited Rates will be based on the weight of your order with the best available shipping rates with Fedex. Please note that international shipping costs have increased significantly during Covid.

For delivery options to Australia, New Zealand, United Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner.

RETURNS & REFUNDS

We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.

To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!

Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.

Frequently Asked

Got any questions? Head to our Frequently Asked page to read more.