SHIPPING & RETURNS
SHIPPING & RETURNS
Shipping Guidelines
We offer worldwide delivery through a variety of trusted partners including DPD, DHL, Hermes & TrakPak.
Our aim is to get your order processed and despatched within one business day.
USA customers - please visit the USA store https://us.dockandbay.com
EU DELIVERY DETAILS
Standard Delivery: 3 - 8 working days
Express delivery: 2 - 4 working days
PLEASE NOTE: Personalised items will increase your delivery time by up to 4 working days and your full order will dispatched together (even non-personalised items).
Free shipping available!
Please see below for European shipping zones and worldwide shipping details.
Please note that the customer will be responsible for any import fees and taxes when shipping internationally.
Europe Shipping Zones
| Country | Carriers | Rates | Free Shipping |
|---|---|---|---|
| UK, Austria, Belgium France, Germany Italy, Netherlands |
Hermes DPD DHL |
Standard 5 € Express 10 € |
Spend over 20 € |
| Spain (exl Canary Islands) Cyprus, Malta |
TrakPak DHL |
Standard 5 € Express 15 € |
Spend over 20 € |
| Croatia, Finland Norway, Romania Switzerland |
TrakPak DHL |
Standard 9 € Express 15 € |
Spend over 50 € |
| Turkey | TrakPak DHL |
Standard 15 € Express 18 € |
Spend over 60 € |
| Czech, Denmark Hungary, Ireland Lithuania, Luxembourg Poland, Portugal Slovakia, Slovenia |
DPD DHL |
Standard 7 € Express 18 € |
Spend over 25 € |
| Estonia, Latvia Sweden |
DPD DHL |
Standard 9 € Express 18 € |
Spend over 50 € |
| Bulgaria, Greece | DPD DHL |
Standard 15 € Express 18 € |
Spend over 60 € |
| Rest of the World |
DHL | Expedited 18 € | Spend over 75 € |
Worldwide shipping
For the rest of world (excluding Europe):
Expedited delivery (TrakPak): 6 - 12 working days: 18€
Free when you spend over 75€
For delivery options to Australia, New Zealand, United Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner.
Please note that the customer will be responsible for any import fees and taxes when shipping internationally.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it, we're here to help.
To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
OUR WARRANTY PROMISE
We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, colour runs) then we’ll get it replaced, free of charge. Check our warranty page for more details and to register yours.
QUESTIONS? Please check our FAQ page or contact us, we'll come back to you as soon as we can!
