SHIPPING & RETURNS
SHIPPING & RETURNS
Christmas Returns
We have extended our Christmas returns policy. For all orders placed from 1st November 2020 up until 31st December 2020, you will have 60 days to return the order to us for an exchange or refund. All other parts of our returns policy remain unchanged.
Shipping Guidelines
We offer worldwide delivery through a variety of trusted partners including DPD, DHL, Hermes & TrakPak.
Our aim is to get your order processed and despatched within one business day.
USA customers - please visit the USA store https://us.dockandbay.com
EU DELIVERY DETAILS
Standard Delivery: 3 - 8 working days
Express delivery: 2 - 4 working days
PLEASE NOTE: Personalised items will increase your delivery time by up to 5 working days and your full order will dispatched together (even non-personalised items).
Free shipping available!
Please see below for European shipping zones and worldwide shipping details.
Please note that the customer will be responsible for any import fees and taxes when shipping internationally.
| Country | Carrier | Rates | Free Shipping |
|---|---|---|---|
| Belgium, Luxembourg, France, Germany | Royal Mail DHL |
Standard 6 € Express 14 € |
Spend over 30 € |
| Czech Republic, Netherlands, Ireland, Poland | DPD DHL |
Standard 6 € Express 14 € |
Spend over 30 € |
| Austria, Denmark, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Sweden |
Royal Mail DHL |
Standard 8 € Express 14 € |
Spend over 40 € |
| Romania, Croatia, Greece, Bulgaria | Royal Mail DHL |
Standard 10 € Express 18 € |
Spend over 40 € |
| Hungary, Estonia | DPD DHL |
Standard 10 € Express 18 € |
Spend over 50 € |
| Monaco, Finland | DHL |
Express 12 € |
Spend over 50 € |
| Switzerland, Norway, Turkey, Iceland |
Royal Mail DHL |
Standard 10 € Express 18 € |
Spend over 50 € |
| Australia | Royal Mail DHL |
Expedited 18 € | |
| USA | Royal Mail DHL |
Expedited 15 € Expedited 18 € |
|
| Rest of the World | DHL | Expedited 18 € |
Worldwide shipping
For the rest of world (excluding Europe):
Expedited delivery (DHL): 5 - 10 working days: 18€
For delivery options to Australia, New Zealand, United Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner.
Please note that the customer will be responsible for any import fees and taxes when shipping internationally.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
Frequently Asked
Got any questions? Head to our Frequently Asked page to read more.
