SHIPPING & RETURNS

CUSTOMER NOTICE

In response to COVID-19 we are currently unable to ship internationally (EU and Worldwide) due to reduced service within our courier network. We hope to get back to normal service as soon as possible and appreciate your patience at this time. This means you are currently unable to place orders on this store. Stay safe & take care x

Shipping Guidelines

We offer worldwide delivery through a variety of trusted partners including TrakPak, DPD and DHL.

Our aim is to get your order processed and despatched within one business day.

Personalised items will increase your delivery time by up to 4 working days, and your full order will dispatched together (even non-personalised items), so make sure you order with plenty of time to spare!

EU DELIVERY DETAILS

Standard Delivery: 4 - 7 working days, FREE on orders over 25€

For orders under 25€:
Zone 1: 4€
Zone 2: 6€
Zone 3: 15€

Please see below for European shipping zones.

For delivery options to Australia, New Zealand, United Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner, or see below.

Please note that the customer will be responsible for any import fees and taxes when shipping internationally.

EU Shipping Zones

Zone 1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden

Zone 2
Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Slovakia, Slovenia, Switzerland

Zone 3
Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Gibraltar, Greece, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Romania, San Marino, Serbia, Turkey, Vatican City

Worldwide shipping

For the following countries:
China, Hong Kong, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Thailand, Ukraine, Brunel, India, Russia, Vietnam, Egypt, Bahamas

Standard Delivery (TrakPak): 6 - 12 working days, from 15€

For the rest of world
Standard delivery (TrakPak): 6 - 12 working days, from 20€

For delivery options to Australia, New Zealand, United Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner.

Please note that the customer will be responsible for any import fees and taxes when shipping internationally.

RETURNS & REFUNDS

We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it, we're here to help.

To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!

Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.

OUR WARRANTY PROMISE

We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, colour runs) then we’ll get it replaced, free of charge. Check our warranty page for more details and to register yours.

QUESTIONS? Please check our FAQ page or contact us, we'll come back to you as soon as we can!