SHIPPING & RETURNS

Updated Christmas Information

Last delivery dates for Christmas:

Santa can't guarantee everyone will get what's on their list this Christmas, but we can guarantee if you order before these dates your goodies will arrive in good time.


Standard Shipping: 17th December 2021
Express Shipping: 20th December 2021



Christmas extended returns:

For all orders placed from 19th November to 31st December 2021, we will extend our returns policy so that you have 60 days to obtain an exchange or refund.

All other parts of the standard returns policy remain unchanged.

Shipping Guidelines

We offer EU and worldwide delivery through a variety of trusted partners including DPD, DHL & Fedex

We now ship from our EU warehouse in Poland. EU customers will not incur import taxes (thanks for your patience during Brexit!)

Our aim is to get your order processed and despatched within one business day.

UK customers - please visit https://uk.dockandbay.com

USA customers - please visit https://us.dockandbay.com

Country Carrier Rates Free Standard Shipping
Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia DPD
Fedex
Standard 5 €
Express from 14 €
Spend over 40 €
France, Ireland, Portugal, Spain, Sweden, Switzerland DPD
Fedex
Standard 9 €
Express from 14 €
Spend over 40 €
Bulgaria, Gibraltar, Liechtenstein, Monaco, Turkey, Russia
DPD
Fedex
Standard 12 €
Express from 14 €
Spend over 50 €
Albania, Bosnia, Cyprus, Iceland, Macedonia, Malta, Moldova, Montenegro, Serbia, UK (United Kingdom) Fedex
Expedited from 20 €
not available
USA Fedex
Expedited from 25 € not available
Australia, Japan, UAE, Saudi Arabia

Fedex
Expedited from 30 € not available
Rest of the World Fedex Expedited from 30 € not available

Worldwide shipping

For the rest of world (excluding Europe):

Expedited delivery (Fedex): 5 - 10 working days: from 30€

Tax & Import Duties - Dock & Bay will cover all import charges in the price of international shipping. If the carrier charges you, please contact us and provide any evidence of payment and we will support you.

Expedited Rates will be based on the weight of your order with the best available shipping rates with Fedex. Please note that international shipping costs have increased significantly during Covid.

For delivery options to Australia, New ZealandUnited Kingdom, Canada and the United States, see our global sites by changing the flag in the top right hand corner.

RETURNS & REFUNDS

Frequently Asked

Got any questions? Head to our Frequently Asked page to read more.